Contractor Code of Conduct

2. Professional Standards

• Arrive within the agreed pickup window; notify the Customer through the Platform promptly if delayed.
• Communicate with Customers and Vyspiral staff respectfully and professionally at all times.
• Wear appropriate identification/uniform where provided, and appropriate personal protective equipment for the task.
• Only personnel vetted and authorized by the Contractor may perform Jobs on its behalf; the Contractor remains responsible for their conduct.

3. Waste Handling Standards

• Classify waste accurately using the categories and codes provided on the Platform; do not accept a Job involving a waste type you are not authorized to handle.
• Segregate hazardous and non-hazardous waste; never mix categories that must be kept separate under applicable law.
• Transport and deliver waste only to authorized, properly licensed treatment or disposal facilities; never use unlicensed dumping sites.
• Where the Platform records a partnership with a specific treatment facility, use that facility unless a documented, authorized exception applies.
• Record actual quantities, treatment method, and destination facility accurately and promptly through the Platform’s evidence-submission flow.

4. Site Conduct

• Respect the Customer’s property; leave the pickup site clean and free of debris after collection.
• Take before/after photographs that honestly reflect the site condition and the waste actually collected.
• Report any site hazard, access issue, or discrepancy between the Job description and actual conditions through the Platform before proceeding, where safe to do so.

5. Compliance and Documentation

• Keep RCS registration, business authorization, waste-handling permits, and insurance current, and notify Vyspiral promptly of any change, lapse, or renewal.
• Retain your own copies of facility tickets, weighbridge receipts, and disposal documentation as required by applicable waste-tracking law, independent of what is uploaded to the Platform.
• Cooperate with reasonable requests from Vyspiral to verify compliance, including document checks and periodic re-verification.

6. Fair Dealing

• Do not solicit a Customer met through the Platform to pay outside the Platform for the same or a substantially similar service, except as permitted under the Contractor Agreement.
• Do not offer or accept bribes, kickbacks, or other improper inducements in connection with Platform Jobs.
• Do not misrepresent your qualifications, authorizations, or the nature of Vyspiral’s role to any Customer or third party.

7. Health and Safety

• Follow all applicable occupational health and safety requirements for waste handling and transport.
• Do not attempt to collect waste that appears to present an immediate danger (e.g., unlabeled chemicals, suspected asbestos) without appropriate certification; report such Jobs to Vyspiral instead.

8. Prohibited Conduct

• Illegal dumping or disposal of waste at any unauthorized location.
• Falsifying quantities, photographs, classifications, or destination-facility information.
• Harassment, discrimination, or abusive behavior toward Customers, other Contractors, or Vyspiral staff.
• Operating without required insurance, permits, or authorizations.
• Circumventing the Platform’s payment system for a Job originated through the Platform.

9. Enforcement

Violations are addressed under the penalty and strike system in the Contractor Agreement, and may result in a warning, temporary suspension, mandatory re-verification, or termination for cause, depending on severity. Conduct that may constitute a criminal offense or serious environmental violation will be reported to the competent authorities.

10. Reporting Concerns

Contractors, Customers, or third parties may report a suspected violation of this Code of Conduct to compliance@vyspiral.com. Reports are treated confidentially to the extent possible and investigated in good faith.