Terms of Service

Last updated: February 1, 2025

1. Introduction

Welcome to Vyspiral. These Terms of Service govern your use of the Vyspiral platform, including our website and services. By using our platform, you agree to these terms.

Vyspiral operates as a marketplace connecting customers who need waste removal services with verified local service providers ("Contractors"). Vyspiral itself does not provide waste removal services.

2. Definitions

"Platform" refers to the Vyspiral website and related services.

"Customer" refers to any individual or business requesting waste removal services.

"Contractor" refers to verified service providers offering waste removal services through the platform.

"Job" refers to a waste removal request submitted by a Customer.

3. Account Registration

To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate and complete information during registration.

4. Services

Vyspiral provides a platform for coordinating waste removal services. We facilitate the connection between Customers and Contractors but do not guarantee the availability, quality, or legality of services provided by Contractors.

All waste removal services are performed by independent Contractors. Vyspiral is not responsible for the actions or omissions of any Contractor.

Waste Logistics and Traceability

Our platform includes waste logistics and traceability features to support transparency and proper waste handling:

  • We collect structured waste data including waste classifications, quantities, generator information, pickup evidence, and destination facility details
  • The platform generates pickup summaries and documentation for record-keeping purposes. These are informational records only and do not constitute official compliance certificates
  • Contractors remain solely responsible for all regulatory compliance, proper waste handling, obtaining required licenses and permits, and disposal obligations. Vyspiral does not issue legally binding compliance certificates
  • Vyspiral operates as a coordination platform and is not a licensed waste operator. We provide data capture and reporting tools but assume no legal responsibility for waste disposal compliance
  • The system does not submit regulatory filings to government authorities on behalf of Contractors or Customers

5. Pricing & Payments

Contractors set their own prices for services. Vyspiral may charge a platform fee. All prices shown are indicative and final pricing is determined through the quoting process.

Payment terms and methods will be communicated during the booking process.

6. Cancellations

Cancellation refunds are based on the scheduled pickup time:

More than 48 hours: 100% refund. 24–48 hours: 75% refund. 12–24 hours: 50% refund. Less than 12 hours: 25% refund. No-shows may forfeit the refund.

7. Disputes

In case of a dispute between a Customer and Contractor, Vyspiral will attempt to mediate a resolution. However, Vyspiral is not liable for the outcome of any dispute.

Post-Completion Disputes

Customers may raise disputes within 7 days after a job reaches "completed" status, even if payment has already been released to the Contractor. Disputes are reviewed by platform administrators who may issue partial refunds, full refunds, or reject the dispute based on the evidence provided.

8. Data Usage and Retention

By using our platform, you agree to our collection and use of waste traceability data as described in our Privacy Policy. Key points:

  • We collect waste classifications, quantities, pickup evidence, and destination facility information to support transparency and future compliance reporting
  • Completed job records and waste data are retained for 7 years from completion date. Records older than 2 years are archived to cold storage
  • Upon account deletion request, personal data is anonymized within 30 days (after a 30-day recovery window), while anonymized job records are retained for analytics
  • You have GDPR rights including access, rectification, erasure, data portability, and the right to object to processing. See our Privacy Policy for details

9. Limitation of Liability

Vyspiral is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. Our liability is limited to the maximum extent permitted by law.

Specifically, Vyspiral is not liable for:

  • Actions or omissions of Contractors, including improper waste disposal or regulatory violations
  • Accuracy or completeness of waste data provided by Customers or Contractors
  • Compliance with waste management regulations (Contractor responsibility)
  • Loss or damage resulting from reliance on informational records generated by the platform

10. Governing Law

These terms are governed by the laws of the Grand Duchy of Luxembourg. Any disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

11. Contact

For questions about these terms, contact us at legal@vyspiral.com.

For privacy-related inquiries or to exercise your GDPR rights, contact our Data Protection Officer at privacy@vyspiral.com.